Go+To+Meeting+Troubleshooting



Troubleshooting Audio Problems

If no one can hear you, here are some quick tips: If you are still having audio problems, please contact [|Global Customer Support] at 1 800 263 6317 or direct dial +1 805 617 7000. If you are calling from outside the United States, click Contact Support on the [|Global Customer Support] page for our international numbers.
 * Did you dial the correct number? Try redialing into the conference.
 * Double-check that you have the correct audio option selected – for instance, you cannot use mic and speakers when you have "Use Telephone" selected.
 * Have you started the broadcast? If you are using GoToWebinar's phone conferencing, you must click **Start Broadcast** in the Organizer Control Panel or *1 on your telephone keypad to start the conference.
 * Are the correct sound devices selected on your GoToMeeting Preferences (or Audio, on a Mac®) menu?
 * If using a microphone with a mute/unmute button, is your microphone muted?
 * Is your attendee's speaker volume set too low?
 * If using microphone and speakers, is your Internet connection too slow? (We recommend a broadband Internet connection for VoIP transmissions.)

Here is more information about troubleshooting audio problems in GTM: []

If you would like to view more HELP files for GoToMeeting, please click [|here].